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Client and Caregiver Specialist Abbotsford

Client and Caregiver Specialist

Part Time • Abbotsford
Right at Home Canada Fraser Valley is part of an international family of over 550 Care Offices around the globe. We provide a full suite of both non-medical and medical care, products and services to older adults and disabled adults who want to continue to live independently, wherever home is for them.
 
Right at Home is currently seeking a part time Client and Caregiver Specialist to become part of our team in our Abbotsford office.  This position is 25 hrs/wk and requires working either a Saturday or Sunday. 

The Client and Caregiver Specialist is responsible for service inquiries, scheduling employees and maintains scheduling information and data as required. Our company is growth focused and looking for a passionate individual who takes initiative, looks at challenges as opportunities and always follows through.
DUTIES AND RESPONSIBILITIES
·        Answer telephone and respond to client inquiries regarding services provided an input in CMS
·        Respond promptly and courteously to all clients calls
·        Assist and ensure all client and staff onboarding documents are uploaded in software
·        Schedule employees for care and service based on the client’s needs 
·        Notify clients and employees regarding initial and ongoing schedules
·        Fill vacant shifts and monitor caregiver hours
·        Track and maintain all employee leaves 
·        Monitor scheduling conflicts and urgent changes
·        Reconcile caregiver hours against client billing
·        Assist with recruiting, hiring, and onboarding
·        Verify overtime, stat holidays, and mileage
·        Schedule and conduct caregiver orientation and set up training needs
·        Match credit card receipts to monthly statements in Excel
·        Manage office and caregiver supply inventory  
Education/Experience Requirements:
·        Secondary school diploma. Completion of a recognized program, such as the HCA/PSW/MOA
·        Experience in home care, health care or senior-related industry an asset
·        Must possess a valid driver's license and have a reliable car
·        Proficiency with computers, learning new software and Microsoft Office (Outlook, Word, Excel)
Compensation: $20.00 - $22.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Canada.

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A Professional Program to support you in your career

At Right at Home Canada, we truly value the professionalism you bring to your work. If you are seeking a professional opportunity with an organization that recognizes the contribution you make to families in the community, look at what Right at Home has to offer!

Monthly Scheduling Working Around YOU
Our Care Team approach drives the way we build your schedule. Instead of providing you a week-to-week schedule with little respect for your responsibilities and time, we provide you with a monthly calendar that has been designed around your requested days off.
The Care Team and Client Matching
At Right at Home our focus is not on shift filling. We offer you the opportunity to join a Care Team where you and a select number of Caregivers work with that client in a meaningful, relationship-orientated way. You will be offered to join multiple Care Teams depending on your availability. This means you will get to know your client AND your team. No going "blind" into someone's home.
Support from your Care Planner
With Right at Home, you are fully supported by your Care Planner and office superstars, there to ensure you have the information, comfort and skills you need to truly make a difference with your client. Our phones are answered 24 hours a day to help you with any urgency or emergency.
Competitive Wage, Car Program and More*
Our Right at Home Professional Support Worker program means that you are compensated competitively for the wonderful work you do. In addition to your wages, opportunities to earn company cars, giveaways, perks and more. *Offers vary office to office. Speak to your Careplanner for more information
Continuing Education
Free online education through Relias and free educational seminars offered through your local Right at Home office.
Professional Streams
Are you a true superstar? We promote opportunities for advancement into our Administration and Care Planning departments within Right at Home.
Strict COVID-19 Policies
Our highest priority is the health and safety of our Clients and our Caregivers. Because of this, we follow key processes and procedures: 1. Health screens for every client before each caregiver visit. 2. Health screens for every Caregiver prior to the start of each day. 3. A policy of wearing a mask for every client, every time. 4. Keeping client care teams small and dedicated to specific settings or families. 5. PPE protocol above best practice guidelines from Public Health.
Subsidized or Fully-Paid Health Benefits
Many offices offer health benefits to their Caregivers. Please speak to your Careplanner for more information.