Right at Home Canada Fraser Valley is looking for a Case Manager for our Abbotsford office.  We are a private home care company serving the Fraser Valley (Abbotsford, Langley, Chilliwack, Mission and surrounding communities). Our mission is to help seniors live safely and comfortably in their own homes for as long as possible, providing compassionate, high-quality care that gives families peace of mind. We pride ourselves on a client-centered approach that supports seniors’ physical, emotional, and cognitive health while maintaining their dignity and independence. 

Position Overview
As the Case Manager, you will lead the development and oversight of personalized care plans for our clients. You will act as the primary coordinator of each client’s care journey – from initial assessment and planning through ongoing monitoring and quality assurance. In this role, you’ll serve as the main point of contact for clients, their families, and our caregiving team, ensuring open communication and peace of mind for all involved.  This is a full-time position based out of our Abbotsford office (with local travel to client homes as needed). This is not a remote position. 

·       Client Assessments & Care Planning: Conduct initial in-home consultations with new clients and their families to assess care needs, preferences, goals, and home safety considerations. Develop comprehensive, individualized care plans addressing each client’s health needs, daily living support, and personal goals.

·       Care Coordination & Implementation: Coordinate the startup of services and caregiver introductions for new clients. Match and assign qualified caregivers to clients based on care requirements and compatibility. Provide orientation and guidance to caregivers on each client’s care plan. Work closely with the scheduling/operations team to ensure care coverage and smooth service delivery, including managing any schedule changes or urgent care needs.

·       Caregiver Support & Supervision: Oversee and support caregiving staff to maintain high quality care. Provide ongoing coaching, set clear care expectations, and ensure caregivers follow established care plans and company standards. Facilitate training refreshers or resources for caregivers as needed to uphold excellence in care.

·       Quality Assurance & Monitoring: Conduct regular quality assurance check-ins and home visits to observe caregiver performance and confirm clients are receiving the proper care and support. Monitor client outcomes (health, satisfaction, etc.) and adjust care plans as required. Perform periodic safety audits of the home environment and update care plans or instructions accordingly.

·       Documentation & Compliance: Maintain thorough, up-to-date documentation for each client. Document care plans, assessments, progress notes, and all significant interactions or interventions in our care management software (AlayaCare). Ensure all records are accurate and completed in a timely manner, in compliance with company policies and BC health regulations.

·       Family Communication: Serve as the primary liaison for clients’ families, providing regular updates on their loved one’s status and addressing any questions or concerns promptly. Proactively communicate any changes in the care plan or client condition. Our Care Planner strives to give families confidence and peace of mind that their loved one is in good hands.

·       Collaboration & Community Relations: Work collaboratively with healthcare partners and community resources to support client care. This may include coordinating with hospital discharge planners, physicians, or therapists to smoothly transition clients to our care, or connecting families with relevant community services. Represent our care team at occasional community health events or professional networking opportunities to stay informed of local resources and best practices.

·       Continuous Improvement: Contribute to ongoing improvement of our care processes and services. Track key indicators (inquiries, client satisfaction, caregiver feedback, etc.) and recommend improvements to enhance the client experience. 

·       Licensed Practical Nurse (LPN), OT or Equivalent Certificate program.

·       Experience: Minimum 2 years of experience in home care, community health, or case management (or a related healthcare field). 

·       Certification: Current First Aid and CPR certification (Level C or equivalent) is required.

·       Driver’s License: Valid BC driver’s license with a clean driving record and reliable access to a vehicle for travel to client homes.

·       Technical Skills: Proficiency with computers and care management software. Experience with AlayaCare or similar electronic health record/CRM systems is a strong asset. Comfortable using Microsoft Office (Word, Excel, Outlook) for documentation and communication.

·      Wages: $32-$35/hr, commensurate with experience and qualifications. This is a salaried, full-time position (35 hours per week).  

·       Health Benefits: Comprehensive extended health care and dental insurance for the employee (with options to add family coverage). 

·       Paid Time Off: Generous paid vacation time, plus paid sick days. We recognize the importance of work-life balance and self-care.

·       Additional Benefits: We also offer paid training/professional development, mileage reimbursement for work-related travel, and a supportive, team-oriented work environment.